Passenger lounges
Escape the busy terminal and unwind in comfort while you wait for your flight.
Premium Lounge Belgrade
Location: Transit zone between gates A4 and A5 - show on map
Working hours: Every day from 05:00 to 20:00
Premium experience
The Air Serbia Premium Lounge is exclusive and quiet place with a range of benefits to provide a pleasant time to every guest.
If you wish to work while you wait for your flight, we offer all the necessary connections and free high-speed Internet.
There are spacious bathrooms with shower facilities for passengers who wish to freshen up.
You can browse the wide selection of Serbian and international magazines and enjoy delicious pastries and cakes with coffee.
For all your senses
This facility offers visitors the choice of an a la carte selection or international buffet, all made using Serbia’s finest produce. Air Serbia is proud to offer authentic Serbian dishes, as well as Rakia, a selection of domestic and international wines, beers, spirits and soft drinks.
How it works
Access to the Premium Lounge
Free access to the Air Serbia Premium Lounge is available to:
- Business class passengers on flights operated by Air Serbia
- Selected membership levels of the Air Serbia Etihad Guest programme. Click here for additional info
- PROMO: Economy Comfort tariff passengers. Read more in the Special Offers section
At the Premium Lounge entrance, you are required to present a valid boarding pass.
Passengers without free entry to the Premium Lounge can buy an entry pass. Details of conditions and prices can be found in the Passes section.
Passengers entering the Lounge alone must be at least 18 years old. Passengers under the age of 18 must be accompanied by an adult who is over 18.
The Lounge dress code is business casual. Air Serbia will deny entry to individuals who are not adequately clad (e.g. people in beachwear, sports clothes, flip-flops, sleepwear, etc.)
Notifications regarding boarding times are not allowed in the Lounge and they will be published exclusively on the monitors used for this purpose. Air Serbia does not have any responsibility in respect of passengers’ flight departure times.
Passengers shall be required to pay for any damage their actions or lack of actions cause on Lounge installations, furniture and equipment.
Air Serbia shall not be responsible for items lost or stolen in the Lounge.
Air Serbia reserves the right to deny entry to any individual, or ask them to leave the Lounge immediately due to inappropriate behaviour, including but not limited to disturbing, offensive or violent behaviour (which also applies to passengers under the influence of alcohol or narcotics), wearing inappropriate clothes or disturbing other passengers.
The Air Serbia Premium Lounge working hours can be changed without previous notification.
Requests/complaints cannot be dealt with at the Lounge check-in counter, the airport or the plane. The requests/complaints can only be submitted to the Passenger Relations Service here. Please keep the original payment confirmation (EMD in case of advance purchase or the receipt for purchase at the Lounge check-in counter) as proof of payment.
Refund requests received a month after the flight date (or later) will be declined.
Passes
Passengers who don’t qualify for free entry can choose between various types of passes.
The prices and payment methods depend on the place of purchase, as well as whether you are flying with Air Serbia or another airline.
The passes can be purchased in advance or at the Premium Lounge check-in counter. For more information on each type of pass and payment method, please check the conditions:
- For 1-hour and 3-hour passes, click here (pdf)
- For 1-hour and 3-hour passes for Etihad Guest miles, click here (pdf)
- For daily passes, click here (pdf)
- For yearly passes, click here (pdf)
Air Serbia reserves the right to limit and monitor the number of sold passes per day, part of the day, flight, sales channel, Lounge capacity and other criteria.
Air Serbia takes no reservations for this service.
Air Serbia Premium Lounge passes are valid only on the travel date.
The pass is valid only for the Air Serbia Premium Lounge, during the working hours of the Lounge and for the person it is owned by.
Purchasing this service does not add any Etihad Guest miles.
Etihad Guest miles can only be used to purchase the 1-hour and 3-hour pass at the Premium Lounge check-in counter.
Air Serbia reserves the right to stop the issuance of the pass at any moment and at its own discretion or to refuse to sell the pass to a passenger or refuse to grant access to a passenger who has purchased the pass for the Premium Lounge.
Air Serbia shall not be responsible for any loss or damage incurred by the passenger or visitor as a result of the above-mentioned refusal, cancellation or denial of access.
Special Offers
Economy Comfort passengers can visit the Premium Lounge free of charge. The stay in the lounge for the passengers who booked the Economy Comfort fare after 1 June 2023 is limited to an hour.
This offer is valid only if their journey begins in Belgrade.
Valid only for flights marketed and operated by Air Serbia. The offer is not valid for codeshare flights.
This offer refers only to the Air Serbia Premium Lounge during its working hours.
This offer does not apply to the Economy Comfort passengers with reservations containing special requests (DEPA, DEPU, INAD, UMNR codes) or reservations issued under special conditions (such as employee tickets etc.).
Air Serbia’s corporate clients
These special benefits apply to Air Serbia’s corporate clients.
If you are not Air Serbia’s corporate client yet, find the cooperation request form and information about our company here. Our corporate client department will contact you as soon as possible.
FAQ
Sí. Sus mascotas (perro o gato) pueden entrar con usted en el salón Premium. Durante la estancia en el salón, en todo momento su mascota debe estar en su bolsa/jaula exclusivamente en el suelo. En ningún momento su mascota puede pasear libremente por el salón Premium ni estar fuera de su bolsa/jaula. Las reglas que se aplican a la recepción de mascotas en la cabina en un vuelo de Air Serbia también se aplican en este caso.
En el salón Premium de Air Serbia no está permitido fumar. La única excepción en este momento son los cigarrillos electrónicos, cuyo uso está permitido en determinadas partes del salón Premium. Le pedimos que informe de ello a nuestro personal en el momento de entrar en el salón Premium, para que se le indique el lugar adecuado.
Sí. El salón Premium tiene una parte separada donde es posible acomodar hasta 8 visitantes. El acceso está sujeto a la disponibilidad y discreción de Air Serbia. La información está disponible en la recepción del salón Premium.
No. Todos los pases en la recepción del salón Premium de Air Serbia se pueden pagar exclusivamente con las tarjetas de crédito/débito. Para vuelos de Air Serbia, los miembros del programa Etihad Guest pueden usar las millas Etihad Guest para comprar pases de 1 hora y 3 horas, y las condiciones de pago con las millas Guest las puede consultar en la sección Pases.
Su opinión es siempre importante para nosotros. Todos lo elogios/quejas los puede enviar a nuestro Servicio de atención al cliente, haciendo clic aquí.
Lounges worldwide
Lounge Pass
Lounge Pass
Whether you want to pass the time before a flight or to enjoy a unique experience, book a Lounge Pass and relax in one of 600+ lounges available at 350 airports worldwide.
You can book a Lounge Pass a minimum of 24 hours before your flight for any airport lounge in the Lounge Pass network.
This service is booked directly via our Lounge Pass partner, separately from Air Serbia flight bookings.