Ticketing policy

Electronic Ticket Document - ETKT - explanation

The ETKT as defined by IATA Resolution 722f consists of the following:

• Flight coupons with consecutive coupon numbers with a range of one (1) through four (4), as applicable, and being issued in sequence (in the sequence of travel).
• A maximum of four (4) flight coupons per ticket number issued.
• A maximum of four (4) consecutive tickets issued for one journey (max.16 flight coupons).

The electronic traffic document includes the electronic flight itinerary confirmation, including airfare and payment details, provided by the Travel Agency.

Fare rules and the conditions of Contract and other important notices shall be provided to the customer before finalization of the booking, failure to do so will result in the issuance of ADM as described in section “Fare rules / Condition of Carriage”. 

Refer to the "General Conditions of Contract" published by IATA.

Refer to the Air SERBIA "Condition of Carriage".

Electronic Miscellaneous Document - EMD - explanation

EMD is defined by IATA resolutions 725f, 725g and 725h as the method to document the sale and track usage of charges (e.g. Rebooking Fee, Excess Baggage, Seats). An EMD is issued for a given Reason for Issuance (RFIC) which determines the group of services/fees. Each coupon on an EMD has a precise Reason for Issuance Sub Code (RFISC) which determines a service/fee within the respective RFIC category.

• Each coupon in an EMD has the following characteristics
• indicates a paid service (or fee)
• contains an RFIC and RFISC
• belongs to the same RFIC as all other coupons on the EMD
• and has its status (e.g. open, used, void, refunded)

Selecting a validating carrier

IATA states in Resolution 852, an Airline can be used as Validating Carrier provided:

• it is a BSP/ARC member and eligible for electronic ticketing in the market
• it has interline agreements with all marketing and operating carriers that are part of the itinerary
• it is part of the itinerary or is GSA for one carrier part of the itinerary
• Air SERBIA validation principle must be applied by Agents when issuing and reissuing completely unused JU / 115 tickets, when sales for the journey include travel entirely or partially on Air SERBIA’s flight numbers. Tickets may not be exchanged into an itinerary where the Air SERBIA is no longer included in the routing

Distribution Cost Fee (DCF)

As of 28 March 2021 (date of ticketing), the Distribution Cost Fee (DCF) will apply to all Air SERBIA tickets sold via GDS. These tickets will be subject to the new DCF in all GDS markets. No DCF will apply for Air SERBIA direct sales (online + offline).

The DCF rules are part of the filing (YR tax) and processed automatically in the Global Distribution Systems (GDS). Removing or changing YR values will be considered as manual price override, abuse described under "Summary of abuse practices and consequent penalties".

Invalid Ticket on bookings (e-ticket validation)

Holding confirmed bookings with VOIDED/REFUNDED/FLOWN TICKETS in live inventory is not permitted. Invalid ticket numbers include restricted, used, refunded, voided or non-existent ticket numbers associated with confirmed segments in a booking.

A booking must be canceled immediately if a ticket is voided/refunded/flown. Once identified, such booking is subject to automatic cancelation and issuance of the ADM.

Ticketing Revalidation

Revalidation of Air SERBIA tickets is prohibited, in case of voluntary reservation changes, ticket exchange must be used to change flight / date / time.

Missing of JU record locator

In some cases, when Air SERBIA segment is obtained in OAL PNR, the JU record locator is not created. This can happen due to miscommunication of the host systems and this means that the PNR is not created on the JU side. The Agency must check the PNR and make sure that the JU record locator is created.

Refund rules

Air SERBIA tickets are valid for refund two years from the date of issuance of the original ticket.

IATA rules state that: "Refunds of the ticket for transportation paid by Credit Card will only be made to the Credit Card Account of the person to whom such Credit Card has been issued." (As per IATA Passenger Air Tariff, General Rules, 9.3.3.3)

Refer to the fare rules for the detailed instructions regarding the chosen fare refund. Please note that it is Agent’s responsibility to make sure that Air SERBIA rules are respected. YQ / YR tax may be non-refundable in some cases, it is the agency’s responsibility to ensure that the non-refundable portion is not refunded.