Bid for an Upgrade to Business Class

Not all flights are automatically eligible for an upgrade. Upgrade is only available on flights marketed and operated by Air Serbia, and issued on Air Serbia ticket stock featuring a ticket number beginning with "115." Air Serbia marketed flights, operated by Partner Airlines, are not eligible for an upgrade.

Passengers who are eligible to submit an offer for an upgrade, must not have one of the following:

• Tickets for which special assistance has been requested
• Tickets with group bookings
• Reservations with an Infant passenger
• Reservations for Unaccompanied Minors
• Tickets with pets in the cabin
• Etihad Guest award tickets
• Staff tickets (duty or leisure)
• Tickets with codeshare flights

The seats available for this promotion are limited and may vary depending on destination.

There are several different factors that may restrict your eligibility to make an offer for an upgrade, these include:

• No seat availability on your flight
• You do not have a ticket yet
• Your reservation is not confirmed yet
• Your flight is not operated by Air Serbia
• The flight you are travelling on is not currently accepting offers

Air Serbia passengers who may receive an email inviting them to participate in an offer for an upgrade bid are those who have:

• Booked the flight at least 7 days before departure
• Provided an email address at the time of booking

Flight sectors are considered independent of one another. If you wish to upgrade a journey with multiple sectors, you must make an offer for an upgrade for each sector individually with a separate, single offer.

For example: If you are travelling from Tel Aviv to New York via Belgrade, you can make an offer for an upgrade on the Tel Aviv to Belgrade sector, and another offer for an upgrade on the Belgrade to New York sector.

If you do not want to upgrade a sector, simply move the offer slider to the far left to indicate "No Offer" for that sector.

Yes. Please note any guest over 2 years of age who is not yet 12 years of age is classified as a child and must occupy a seat with their own ticket.

If you are traveling with a child of 2 to 11 years of age (with two separate bookings) and only one of you has had an upgrade confirmed, the accepted offer will be refunded because you cannot travel in different classes (one in Business and the other in Economy).

No.

No.

• Upon arriving at the airport, you can check-in at our dedicated Business Class counters.
• Priority Baggage Tagging
• Priority Boarding
• Fast Track at Belgrade "Nikola Tesla" airport
• Access to Air Serbia Premium Lounge in Belgrade
• During the flight you can rest in our leather seats that can extend to form a 75-inch berth (190 cm).
• An aperitif served with warm nutty fruits
• Starter course
• A la Carte menu - a selection of starters, three main courses and deserts
• All day dining - a selection of sandwiches, wraps, main courses, cheeses, fruit, burek, biscuits
• A wide selection of drinks including wine, beer, spirits, fizzy drinks, warm drinks and refreshments
• On your way between Belgrade and New York, unwind with a range of Hollywood, Serbian and international films and TV programs
• Noise cancelling headphones are also provided for your better comfort.
• A selection of Serbian and international newspapers and magazines
• Separate quiet cabin

• Upon arriving at the airport, you can check-in at our dedicated Business Class counters.
• Priority Baggage Tagging
• Priority Boarding
• Fast Track at Belgrade "Nikola Tesla" airport
• Access to Air Serbia Premium Lounge in Belgrade
• Guaranteed neighbor free seat for more comfort and privacy
• A la Carte menu - a selection of starters, two main courses and deserts. This service is available on specific routes. For more details, visit link
• A selection of drinks including wine, beer, spirits, fizzy drinks, warm drinks and refreshments

No, you won't earn extra miles. You will earn the usual miles on the original ticket that you purchased.

The baggage allowance of your original ticket (plus any pre-purchased additional baggage) will apply to your upgraded flight.

Notes

• ^*depending on flight duration
• ^**Air Serbia Premium Lounge at Belgrade Airport is only available to passengers departing from Belgrade
• ^***Fast Lane for passport and immigration control granted only at departures are at Belgrade Airport

If you have any questions about your upgrade or the upgrade process, visit Air Serbia "Bid Your Flight Up" webpage, or contact our Contact Centre via telephone (for domestic calls dial 0800 111 528. For international calls dial +38111 3112 123), or via e-mail callcenter@airserbia.com.

Click the link in the invite email to launch the Plusgrade platform. Follow the simple step-by-step process to make your offer.

Visit the Air Serbia Bid Your Flight Up webpage, enter your booking reference and last name in the fields provided, and follow the simple step-by-step process to make your offer.

Not all flights and reservations are automatically eligible for an upgrade. To check if your friend is eligible to make an offer for an upgrade they should visit the Air Serbia Bid Your Flight Up webpage and enter their booking reference and last name in the fields provided. If they are eligible, they can follow the simple step-by-step process to make an offer.

Once the offer window has closed there is no way to submit an offer. All offers must be made within the dedicated time frame prior to the departure date of your flight.
Alternatively, you can ask the check in agent at the airport check in counter if there are Instant Upgrades available on your flight.

If your offer has been successful, the amount offered will be charged to your credit card. We will send you a confirmation email to the email address you provided at the time of booking or during the offer process.

Accepted offers will be selected by Air Serbia between 48 and 6 hours before the flight departure; you will be informed of the outcome via email (sent to the email address you provided).

We will inform you via email (send to the email address you provided). The booking for the original flight will not be changed.

Check the booking code and last name and then try again. Your booking code is six characters long. Alternatively, contact our Contact Center for assistance in providing you with your booking code.

You will only receive a confirmation email from Air Serbia, but you may receive a notification by text message from your bank about a charge on your credit card.

You can edit or delete the offer until it is accepted by Air Serbia, but no later than 6h before flight departure.

If you want to change or cancel a flight after Air Serbia has accepted the offer, you will not be refunded for the amount relating to your offer. Upgrades cannot be transferred. Air Serbia does not have an obligation to provide the accepted offer for an upgrade on the new, changed flight. In addition, the Conditions of Carriage for the original ticket also apply.

If you want to cancel a flight before Air Serbia has accepted your offer, the offer for an upgrade will no longer be valid. If you wish, you can make a new offer for the new flight booked, if this is possible. The previous offer cannot be transferred automatically to the new flight.

After you have canceled your initial offer for an upgrade, you can submit a new offer via the Air Serbia website. Alternatively, you can use the links in the original email sent to you inviting you to make an upgrade offer.

You will receive an email notifying you that your offer was not successful. Your credit card will not be charged and you can travel with the ticket that you already have.

Numerous factors impact the selection process and therefore we cannot specify why certain offers are unsuccessful.

No, you will no longer be able to make other offers for the same flight.

You cannot select your seat when you send your upgrade offer. If your offer is accepted, you will automatically be assigned a seat in Business class. Alternatively, you can choose a different seat during check-in.

If the ancillaries you have already purchased are offered in Business class, the services will be provided.

This will not be possible.

If the ancillaries purchased prior to your offer for an upgrade is accepted, are included in Business class, or are not applicable to Business class, Terms and Conditions of each individual purchased Ancillary will apply.

No. If you made the booking with Air Serbia, you can contact our Contact Center and ask the agent to split the booking. If you made the booking through a travel agency, you can ask your travel agent to split the booking.

Please note: You can only submit an offer up to 24 hours before the scheduled departure of the flight.

The original ticket and the document issued for the upgrade purchase that you will receive via email (EMD), or the boarding pass issued following web check-in. Bank transaction details (in either hard or soft copy i.e. text message) are not valid proof of purchase.

Pre-paid meals are only offered in Economy class, and will not be provided in Business class, as Business class cabin has its own meal offer.

For RSD payments you will be charged an amount of 1 RSD for the purpose of validating your credit card. This amount will be returned to your credit card after your offer for an upgrade is accepted or rejected.

When you make an offer in RSD, with a credit card issued by a foreign Bank, the RSD transaction amount will be converted into the settlement currency of the Unicredit Bank (EUR) using rate of exchange published by the National Bank of Serbia. This amount, in EUR, will then be converted into the local currency of your credit card using the rate of exchange of the credit card operator, and that amount will be charged to your credit card.

Air Serbia does not charge any booking fees or card fees for making an offer, however your bank may charge you if the currency of your offer is not the same currency as your bank account. You will only be charged by Air Serbia if your offer for an upgrade is successful.

Accepted payment types include Visa and Master credit cards, debit cards and prepaid cards.

No. The system has a predefined minimum and maximum amount for the offer. You cannot make an offer below the minimum amount or above the maximum amount.

The intensity indicator is a guide that shows the strength of your offer, but it does not guarantee success.

Yes, you can offer different amounts for each segment of your journey, if eligible for the upgrade.

Yes, you can change the amount until it is accepted by Air Serbia. To change your offer, use the link found in the upgrade offer email or go to the Air Serbia website dedicated page.

Some Airports charge higher taxes for Business class passangers. If applicable, that amount will be added to your final bidding price and you will be able to see the sum total before sending your offer.

Etihad Guest Miles are not an accepted form of payment for an offer for an upgrade. However, you can use Etihad Guest Miles to upgrade to Business class by contacting Air Serbia Contact Center, as a separate Etihad Guest program member benefit.

The same conditions apply as for the ticket originally purchased, including costs for changes or cancellations. Original baggage allowance remains the same; excess baggage fees apply.

You must first cancel your current offer. After this you can make a new offer using your preferred card. If there is a problem with the credit card used for the selected offer for an upgrade, you will receive notification by email with a link where you can enter your new card details.

If a flight is canceled by Air Serbia, we will try to accommodate you in the higher travel class on the next flight; otherwise, the refund for the entire amount of the upgrade will be credited to the card used for the purchase.

In the event of voluntary cancellation or changes to the ticket, you will not be refunded any amount for the upgrade purchased.