Claim missing miles

Do not worry, because miles can be claimed:

• Up to 3 months before your date of enrolment
• Up to 6 months after your date of travel

We kindly ask you to retain your airplane ticket and boarding pass until the miles are credited.

For missing miles claim regarding Air Serbia flights, we require a copy of your boarding pass along with the below details to be sent to airserbiaclaims@etihadguest.com:

• Your Etihad Guest number
• Your First and Last name
• Flight number
• Origin and destination
• Cabin and booked Class
• Booking reference (PNR)
• Ticket number

Notes

1. Eligible flights: all International flights operated and marketed by Air Serbia and all flights operated by Air Serbia and marketed by Etihad Airways. Not applicable for flights from/to Niš and Kraljevo.
2. Ineligible flights: charter flights operated by Air Serbia and flights marketed by Air Serbia and operated by a third-party carrier other than Air Serbia, or Etihad Airways
3. Fares marked Z,I,X,G,S are not eligible for miles on Air Serbia flights. Fares marked N (in case of booking bonus tickets and tickets to/from New York) are also not eligible for miles on Air Serbia flights

Retro claim policy for flights with Etihad Airways and other airline partners of Etihad Guest program